FRONTLINE SERVICE: ACTION ON COMPLAINTS
OFFICE OF THE MAYOR
Municipal Hall, San Nicolas, Ilocos Norte
Head of Office: Afredo P. Valdez, Jr., M.D., Municipal Mayor
Contact Numbers: (077) 773-2304/ 670-6890/ 781-3077 local 13 / (077) 773-2305
ABOUT THE SERVICE: Complaints of individuals/ organizations/ agencies are being acted upon provided that they are within the jurisdiction of the Local Government, if not, these are being endorsed to the individuals/ organizations/ agencies concerned.
SCHEDULE OF AVAILABILITY OF SERVICE:
MONDAY – FRIDAY
8:00AM – 12:00 NN
1:00 PM – 5:00 PM
HOW TO AVAIL OF THE SERVICE
STEP |
STEPS/PROCESS |
DURA-TION |
REQUIRE-MENTS / FORMS |
FEES |
PERSONS RESPON-SIBLE |
LOCATION |
|
CLIENT |
SERVICE PROVIDER |
||||||
1 | Client submits a written complaint. | Receives and logs the complaint letter. (Note: In case of phoned-in complaint, the client is advised to write his complaint.) | 3 mins. | Complaint letter | None | Ryan Rollaine Simon/
Jean Merry U. Talavera |
Office of the Mayor |
Forwards the same to the Municipal Administrator for notation/ action/ comments/ suggestions. If the Municipal Administrator is unavailable, the letter is forwarded to the Private Secretary.
|
3 mins. |
Ryan Rollaine Simon/ Jean Merry U. Talavera |
Office of the Mayor |
||||
Provides route slip for action/ disposition and attaches the same to the letter. | 30 mins.
|
Aladine T. Santos/ Ryan Rollaine Simon
|
Office of the Municipal Administrator/ Office of the Mayor
|
||||
Retrieves the letter with the attached route slip and forwards the same to the Mayor for signature/ action.
|
3 mins. |
Ryan Rollaine Simon/ Jean Merry U. Talavera |
Office of the Mayor |
||||
Acts on the complaint. If needed, informs / calls the attention of the person responsible to address the concern.
(Note: If the situation calls for it, directs / channels the client to the office/ agency or person who could act on the said complaint/ situation.) |
(Duration depends on the complaint which needs to be address-ed.) | Alfredo P. Valdez, Jr., MD- Mayor | Office of the Mayor
|
||||
2 | Goes to the office and receives the instruction/ information/ communication regarding the request. | When the complaint has been acted upon, informs the client, otherwise, tells the progress of the actions being done. | None | Ryan Rollaine Simon/
Jean Merry U. Talavera
|
Office of the Mayor
|