FRONTLINE SERVICE:  ACTION ON COMPLAINTS

OFFICE OF THE MAYOR
Municipal Hall, San Nicolas, Ilocos Norte
Head of Office: Afredo P. Valdez, Jr., M.D., Municipal Mayor
Contact Numbers: (077) 773-2304/ 670-6890/ 781-3077 local 13 / (077) 773-2305

ABOUT THE SERVICE:  Complaints of individuals/ organizations/ agencies are being acted upon provided that they are within the jurisdiction of the Local Government, if not, these are being endorsed to the individuals/ organizations/ agencies concerned.

SCHEDULE OF AVAILABILITY OF SERVICE:
MONDAY – FRIDAY
8:00AM – 12:00 NN
1:00 PM – 5:00 PM

HOW TO AVAIL OF THE SERVICE

 

STEP

 

STEPS/PROCESS

 

DURA-TION

 

REQUIRE-MENTS / FORMS

 

FEES

 

PERSONS RESPON-SIBLE

 

LOCATION

 

CLIENT

 

SERVICE PROVIDER

1 Client submits a written complaint. Receives and logs the complaint letter. (Note: In case of phoned-in complaint, the client is advised to write his complaint.) 3 mins. Complaint letter None Ryan Rollaine Simon/

Jean Merry U. Talavera

Office of the Mayor
Forwards the same to the Municipal Administrator for notation/ action/ comments/ suggestions. If the Municipal Administrator is unavailable, the letter is forwarded to the Private Secretary.

 

3 mins.  

Ryan Rollaine Simon/

Jean Merry U. Talavera

 

Office of the Mayor

Provides route slip for action/ disposition and attaches the same to the letter. 30 mins.

 

 

 

 

 

 

Aladine T. Santos/ Ryan Rollaine Simon

 

 

Office of the Municipal Administrator/  Office of the Mayor

 

 

 

Retrieves the letter with the attached route slip and forwards the same to the Mayor for signature/ action.

 

 

3 mins.

 

Ryan Rollaine Simon/

Jean Merry U. Talavera

 

Office of the Mayor

Acts on the complaint. If needed, informs / calls the attention of the person responsible to address the concern.

(Note: If the situation calls for it, directs / channels the client to the

office/ agency or person who could act on the said complaint/ situation.)

(Duration depends on the complaint which needs to be address-ed.) Alfredo P. Valdez, Jr., MD- Mayor Office of the Mayor

 

 

 

2 Goes to the office and receives the instruction/ information/ communication regarding the request. When the complaint has been acted upon, informs the client, otherwise, tells the progress of the actions being done. None Ryan Rollaine Simon/

Jean Merry U. Talavera

 

Office of the Mayor